Privacy Policy

Who are we?

Care Navigators Ltd was registered in England and Wales with Companies House in July 2021, company number 13513053. It supports the Care Adviser Network, formed in 2011 and registered with Companies House in Sept 2015 with a social enterprise statement as a limited (by Guarantee) company in England and Wales. Company Number 9757905

We aim to help people understand their care options and the ways to pay for care to support appropriate, affordable care choices and informed decisions for care planning.

Terms of Use

Please read these terms of use carefully before you use the Care Navigators Ltd website. By accepting and using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please do not use the site or continue with the online resources.

Access to our site is permitted on a temporary basis, we reserve the right to withdraw or amend the service we provide on our site without notice. Parts of the site may be restricted. By accessing any part of the website, you shall be deemed to have accepted these terms in full. 

Website Links

Links to third party websites on the Website are provided solely for your convenience. We have not reviewed all of these third party websites and do not control and are not responsible for their content or availability. We do not endorse or make any representations about them, or any material found there. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

You must not post or transmit to or from the Website any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or (b) for which you have not obtained all necessary licenses and/or approvals; or (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). You may not misuse the website (including, without limitation, by hacking).  

Beyond our control

Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our site.  Any transmission is at your own risk.

Privacy and personal data

We are committed to ensuring your privacy is protected. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

In order to provide access to this site, we need to collect and store personal information about you. This privacy notice relates to any user accounts created on this site or data submitted during an enquiry or contact request.

It states:

  • The legal basis for the use of your personal data
  • Why we collect your data
  • What we collect
  • What we do with your personal data
  • Your rights, including your right to withdraw your consent and your right for the data to be deleted
  • How to get in contact with us or make a complaint

Access to information

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.


By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified. Where consent is required to process both standard and sensitive types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used. Agreement with this Privacy Notice and its accompanying Terms and Conditions (as applicable) (and any Data Processing Agreements, if they apply to you) will be considered to be explicit consent and we will keep a copy of the records of that consent for audit purposes.

You may withdraw consent at any time. Please let us know how you are using our services for example; as an  Individual, Staff member, End-user, Site Admin etc. and the data you wish to withdraw.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  • Information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services
  • Information that you provide when you communicate with us by any means
  • Information that you provide when submitting an enquiry or contact request
  • Information that you provide when submitting or reviewing a Directory listing

How we use your information

We use the information that we collect from you to provide our services to you.  In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services. 
  • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  • To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you.  

Where such consent has been provided it can be withdrawn by you at any time.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • In the event that we sell any or all of our business
  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.

Who has access to data?

The Care Navigators Ltd management and administration have access to the data on the Care Navigators Ltd website. We strive to provide up to date, accurate information and services with reasonable care and skill and update the Care Navigators website regularly to enhance user support and experience. 3rd party contractors may be employed from time to time to provide services to Care Navigators Ltd. These services will be with the intended purpose to improve the Care Navigators Website and services, such as upgrades and improvements, and to provide services (such as security audits and security improvements). Your personal data will not be shared with 3rd party contractors or employees other than in the day to day operation and evaluation of the web system and changes/improvements and service maintenance (such as testing and evaluation of the Care Navigator website). 

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that care adviser refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined the section 

Your responsibilities

You may be provided with a password for access and we ask that you keep this confidential and not share it with anyone else

Beyond our control

Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our site.  Any transmission is at your own risk.  

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website. Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website.
We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details. Our advertisers may also use cookies, over which we have no control.  Such cookies (if used) would be downloaded once you click on advertisements on our website.

You can adjust the settings on your computer to decline any cookies if you wish.  This can easily be done by activating the reject cookies setting on your computer.

Intellectual property rights

©carenavigatorsltd 2011 – 2021. All rights reserved

ALL works are protected by copyright laws with all rights reserved. Care Navigators Ltd must be acknowledged as the author of material used where permission has been granted. Unless otherwise stated, the copyright, trademarks and other intellectual property rights in all material on our site and that published to the Care Adviser Network e learning site are owned by Care Navigators Ltd, Care Adviser Network, or our licensors and by using the site you are agreeing to the terms and conditions including respect of the intellectual property rights for the information provided by the main contributors to and editors of the website. 

You must not use any part of the materials on our sites for commercial purposes without obtaining a licence to do so from us and may not reproduce or adapt the Website in whole or in part without our prior written consent, except for the purpose of accessing our products and/or services and for producing print outs for your own personal and non-commercial purposes.

No part of the Website may be reproduced in part or full or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 


Whilst we strive to provide accurate information and services with reasonable care and skill, Care Navigators Ltd cannot be held responsible for individual interpretation or decisions made based on the information provided by this website or the content of any third party websites linked to provide further information. No part of the content may be interpreted as advice. No responsibility can be accepted Care Navigators Ltd for any loss occasioned by a person acting or refraining from acting on the basis of the information from this website content.

Information and material is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we cannot be responsible for any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for; loss of income or revenue, business, profits or contracts, anticipated savings, data, goodwill, wasted management or office time and/or any other loss or damage of any kind, however arising (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

Partners, Supporters, members and individuals on the Directory are individually and solely responsible for the information and advice that they provide, and any associated costs and insurance requirements.

Changes to these Terms and Conditions

Any changes we may make to our Terms and Conditions will be posted on this page. Last reviewed Nov 2021


If you wish to contact us concerning these Terms and Conditions please get in touch:


Phone: 0800 999 25 27